COM 325 Discussions Week 3

Explain how stress and anger affect the communication in conflict resolution situations?

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According to our eBook, stress is define as “arises when the perceived demands of a situation exceed the perceived capacities for meeting demands”; we would add that stress also occurs when we fear that the demands on us might exceed our capacities, even when we have not been given a reason to fear (Cahn & Abigail, 2011, pg. 197). Managing stress once it occurs can also head off the escalation of conflicts that occur because of it. I know for myself, when I get stressed out, which lately seems like every day, I have to go workout. I don’t know what it is about working out, but after a good workout and a cold shower, I feel like I can think rationally and then deal with the stress. When we are stressed, it is more difficult to practice good communication skills. Empathy is a difficult skill to acquire. It is hard to hear another person out and want to respond to them. Keeping stress at an optimal level is a way of ensuring competence in communication situations (Cahn & Abigail, 2011). Anger is a strong feeling

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