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How could the situation or conversation have been handled differently so that expectations and concerns were communicate

I’m working on a business question and need an explanation and answer to help me learn. Read the article How to Handle Difficult Conversations at Work(link: https://hbr.org/2015/01/how-to-handle-difficult-co…. In your small group, you will be assigned one of the two case studies at the end of the article.Each member of your small group will answer the following questions:How could the situation or conversation have been handled differently so that expectations and concerns were communicated clearly?What is your recommendation in this case? Would you conduct a formal or informal conversation, and why?

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