Empathy, motivation, self– and social awareness—what thoughts or images arise as you read these words? These terms relate to skills for understanding, expressing, and managing emotions in self and others, which are attributes of emotional intelligence.
Research frequently demonstrates the importance of emotional intelligence for leaders and managers. In health care, nursing leaders who demonstrate emotional intelligence can positively influence organizational outcomes by contributing to improved nurse retention, increased job satisfaction, and better health outcomes for patients (Codier, Muneno, Franey,

 
Empathy, motivation, self– and social awareness—what thoughts or images arise as you read these words? These terms relate to skills for understanding, expressing, and managing emotions in self and others, which are attributes of emotional intelligence.
Research frequently demonstrates the importance of emotional intelligence for leaders and managers. In health care, nursing leaders who demonstrate emotional intelligence can positively influence organizational outcomes by contributing to improved nurse retention, increased job satisfaction, and better health outcomes for patients (Codier, Muneno, Franey,