Operations Management concepts can be observed almost everywhere in our regular lives. The following assignment is focused on lines and waiting time management concepts. The purpose is to recognize Operations Management concept, its applicability, and how it affected your experience.
 
Out of the themes listed below, please select one and think of your experience as a customer/client/supplier when you waited to be serviced (e.g. line at the restaurant, doctor’s office, email response, internet order). Why did you have to wait? Name three (3) reasons. How did the line (physical in the office or virtual) and wait time were managed? What approach(es) were used? How effective were the approaches to eliminate the wait time and line? Provide three (3) suggestions of how you would have handled the situation differently, using lines and wait time management concepts and terminology.
 
The assignment must contain the following:

Title page with your name, course, and date
Description of your experience
Answers to the questions
Proper grammar and punctuation
Reference(s) in the APA format at the end as the last page.
Recommended assignment length approximately 4 pages, including the title and reference pages.

List of themes/pathways/areas/industries:

Art/Music/Film/Graphic Design/Mass Communication (e.g. wait for a new movie at the theater)
Business/Entrepreneurship/Hospitality/Management/Marketing/Finance