Please see the Lessons area in the classroom for additional course specific information

Course Description	Course Scope	Course Materials
Course Objectives	Course Outline	Course Delivery Method
Academic Services	Policies	Turnitin.com

In this course students are introduced to selected primary readings by influential scholars with the goals of understanding and integrating the various perspectives, and of developing critical thinking skills. Emphasis is on the processes of problem solving, decision-making, conflict and change as they occur in individuals, interpersonal, group and intergroup relations. This course focuses on ways to improve relationships and emphasizes observation, analyses, and skill training in the relationship development. This course examines a variety of social skills used when interacting with others in the workplace and considers strategies for effective intervention. Course topics include non-verbal communication, questioning, listening, conflict management, negotiating, self-disclosure, assertiveness and persuading. These skills will be considered in a variety of interview and group meeting situations.

MGMT100 Human Relations introduces basic human relations concepts and theories applicable to the workplace. The course addresses such topics as the impact of individual differences, group/team activities, cultural relations, leadership, mentoring, customer satisfaction and ethics. Students will apply the concepts to practical workplace situations through a variety of exercises. This course is 8 weeks long and includes textbook reading assignments, discussion board

participation, research paper, mid-term and final exams. Human Relations related Internet Resources are available.

Hayes, J. (2002). Interpersonal Skills at Work. Taylor & Francis. eBook.

Please visit http://apus.libguides.com/er.php and search by the course number (ex: LITR210) to access your required resources.

Links to Online Book:

http://lib.myilibrary.com.ezproxy2.apus.edu/browse/open.asp?id=3182&loc=

http://www.apus.eblib.com.ezproxy2.apus.edu/EBLWeb/patron/

Upon completion of this course, the student will be able to:

LO1: Identify effective interpersonal skills and specific features of cognition, personality and intelligence.

LO2: Define key leadership traits and strategies for developing leadership potential.

LO3: Examine motivational climate in work situations and apply appropriate motivation strategies.

LO4: Apply tactics for improving relations with coworkers and customers.

LO5: Identify terms and factors relating to Human Relations

Graded Assignments	Percent of Final Grade
Week 1 – 8 Forums	30
Week 3 – Short Essay Paper	10
Week 5 – Midpoint Quiz	10
Week 5 – Power Point Project	10
Week 7 – Leadership Paper	20
Week 8 – Wrap-up Quiz	20
Total	100

Course Outline for 8 Week Course
Week	Topic(s)	Learning
		Objective(s)	Reading(s)	Assignment(s)
1	Developing Interpersonal Skills	LO 1, 3, 4	Chapters 1-2	Class Introduction, Forum
2	Awareness and Listening	LO 1, 3, 4	Chapters 3-4	Forum, Communication Video, Listening Self-Test
3	Non-verbal Communication and Information Getting	LO 1, 3, 4	Chapters 5-6	Forum, Short Essay Non- Verbal Communication
4	Weeks 1-4 and Developing People	LO 1, 3, 4	Chapters 1-6 Review	Forum, Enchantment Video
5	Presenting Info, Helping, and Facilitating	LO 1, 4, 5	Chapters 7-8 Review 1-8 chapters	Forum, Midterm Quiz, Power Point Project
6	Asserting, Influencing, and Negotiating	LO 1, 2, 3, 4	Chapters 9-10	Forum
7	Working in groups Managing relationships more effectively	LO 1, 2, 4, 5	Chapters 11-12	Forum, Paper

8

Social Interactions

LO 1-5

Chapters 1-12 Review

Forum, Final Quiz

This course delivered via distance learning will enable students to complete academic work in a flexible manner, completely online. Course materials and access to an online learning management system will be made available to each student. Online assignments are due by Sunday evening of the week as noted and include Forum questions (accomplished in groups through a threaded forum), examination, and individual assignments submitted for review by the Faculty Member). Assigned faculty will support the students throughout this eight-week course.

Please see the Student Handbook to reference all University policies. Quick links to frequently asked question about policies are listed below.

Drop/Withdrawal Policy Plagiarism Policy

Extension Process and Policy Disability Accommodations

Grading Scale

Please see the Student Handbook to reference the University’s grading scale.

Citation and Reference Style

Attention Please: Students will follow the APA Format as the sole citation and reference style used in written work submitted as part of coursework to the University. Assignments completed in a narrative essay or composition format must follow the citation style cited in the APA Format.

Late Assignments

Students are expected to submit classroom assignments by the posted due date and to complete the course according to the published class schedule. The due date for each

assignment is listed under each Assignment. As adults, students, and working professionals, I understand you must manage competing demands on your time. We all know that “life happens” but it is important to adhere as closely to the deadlines in the class as possible.

Should you need additional time to complete an assignment, please contact me before the due date so we can discuss the situation and determine an acceptable resolution. If arrangements are not made in advance, a late penalty of 10% will be assessed for any assignment submitted 1-7 days past the due date. Assignments will not be accepted after the 7th day. No work will be accepted past the final day of class.

Netiquette

Online universities promote the advancement of knowledge through positive and constructive debate – both inside and outside the classroom. Forums on the Internet, however, can occasionally degenerate into needless insults and “flaming.” Such activity and the loss of good manners are not acceptable in a university setting – basic academic rules of good behavior and proper “Netiquette” must persist. Remember that you are in a place for the rewards and excitement of learning which does not include descent to personal attacks or student attempts to stifle the Forum of others.

• Technology Limitations: While you should feel free to explore the full-range of creative composition in your formal papers, keep e-mail layouts simple. The Sakai classroom may not fully support MIME or HTML encoded messages, which means that bold face, italics, underlining, and a variety of color-coding or other visual effects will not translate in your e-mail messages.
• Humor Note: Despite the best of intentions, jokes and especially satire can easily get lost or taken seriously. If you feel the need for humor, you may wish to add “emoticons” to help alert your readers: ;-), : ), J

Disclaimer Statement

Course content may vary from the outline to meet the needs of this particular group.

The Online Library is available to enrolled students and faculty from inside the electronic campus. This is your starting point for access to online books, subscription periodicals, and Web resources that are designed to support your classes and generally not available through search engines on the open Web. In addition, the Online Library provides access to special learning resources, which the University has contracted to assist with your studies. Questions can be directed to librarian@apus.edu.

• Charles Town Library and Inter Library Loan: The University maintains a special library with a limited number of supporting volumes, collection of our professors’ publication, and services to search and borrow research books and articles from other libraries.
• Electronic Books: You can use the online library to uncover and download over 50,000 titles, which have been scanned and made available in electronic format.
• Electronic Journals: The University provides access to over 12,000 journals, which are available in electronic form and only through limited subscription services.
• Tutor.com: AMU and APU Civilian & Coast Guard students are eligible for 10 free hours of tutoring provided by APUS. Tutor.com connects you with a professional tutor online 24/7 to provide help with assignments, studying, test prep, resume writing, and more. Tutor.com is tutoring the way it was meant to be. You get expert tutoring whenever you need help, and you work one-to-one with your tutor in your online classroom on your specific problem until it is done.
• Disability Accommodations: Students are encouraged email dsa@apus.edu to discuss potential academic accommodations and begin the review process.

Request a Library Guide for your course (http://apus.libguides.com/index.php)

The AMU/APU Library Guides provide access to collections of trusted sites on the Open Web and licensed resources on the Deep Web. The following are specially tailored for academic research at APUS:

• Program Portals contain topical and methodological resources to help launch general research in the degree program. To locate, search by department name, or navigate by school.
  • Course Lib-Guides narrow the focus to relevant resources for the corresponding course. To locate, search by class code (e.g., SOCI111), or class name.

If a guide you need is not available yet, please email the APUS Library: librarian@apus.edu.

Faculty may require assignments be submitted to Turnitin.com. Turnitin.com will analyze a paper and report instances of potential plagiarism for the student to edit before submitting it for a grade. In some cases professors may require students to use Turnitin.com. This is automatically processed through the Assignments area of the course.