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Service quality

PART A
Please respond to the following:

  • Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.
  • Evaluate the two fast-food restaurants in terms of the “Seven QC tools” discussed in Chapter 15 of textbook, OM. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.
  • Be sure to respond to at least one of your classmates’ posts.

PART B

Please complete the following:

Never forget that the most important member of your team is you. You must behave as a team player—in Joe’s words, “lead from ahead, not above.” To foster collaboration and success within your team, you need to lead by example and be a member of your own team. Don’t ask your team members to do things you wouldn’t do yourself. This helps break down barriers between team members and leaders and creates a sense of teamwork. This week, you see examples of how other leaders apply these principles to their own teams. Identify someone in your professional work life (past or current) who leads by example. Describe their specific actions and the impact that those specific actions and their leadership has on others.

Be sure to respond to at least one of your classmates’ posts.

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