You have recently been promoted to Health Services Manager at Mountain View Regional Hospital.
November 2, 2022
You have recently been promoted to Health Services Manager at Mountain View Regional Hospital. Mountain View Regional Hospital is a general medical and surgical facility with 400 beds. Last year there were approximately 62,000 emergency visits and 15,000 admissions. More than 6,000 outpatient and 10,000 inpatient surgeries were performed.
Currently, patients are given a number of intake forms but do not receive any explanation about the purpose of the forms. These forms ask for private information, and patients have expressed uneasiness in providing it. You have been asked to write a letter that will be sent to all Mountain View Regional Hospital employees clarifying the patient intake process. The purpose of this is to help build trust with patients, while also ensuring both patients and employees understand the forms. This letter will equip employees with the necessary information to explain the purpose of each intake form to patients.
In your letter:
Identify and list which forms patients need to complete at the time of admission.
Explain why each intake/admissions form needs to be completed. (Make sure to incorporate ethics, law, and core principles of public health.)
Discuss the importance of employees building trust with patients and why it is important for both patients and employees to understand the forms.